If you need to cancel your order please let us know within 14 days of the transaction date and we will refund your payment. We can be contacted by email to [email protected]
If your order has already been dispatched, please return your item(s) unused and in its original packaging within 14 days of receipt and we will refund you in full (minus return postage) upon receipt of the goods.
Personalised items - Orders that have been personalised cannot be cancelled once they have entered the production process. Where goods have already been dispatched to you a refund is not possible.
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us as soon as possible. We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible:
- Email Address
- Postal Address
- Order Number
- Problem with fault
- Photo of the fault*
*If a photo is not included we may ask you to provide photographic evidence before processing your claim. Due to the nature of the products we offer, all items which are personalised are non-refundable.
Please keep all original packaging. Faulty items must be returned within 14 days of receipt. Refunds and replacements, including cost of return postage, will be issued on receipt of goods.